NIHAR TERADAL

Designed and implemented blended learning solutions (ILT, VILT, e-learning, job aids), reducing operational error rates and defects by ~11%.

Defined and executed a strategic training roadmap aligned with business goals, operational KPIs, and Amazon Leadership Principles, driving measurable improvements in performance and quality.

Standardized onboarding and refresher training programs, significantly improving training consistency and increasing audit readiness across teams.

Developed and maintained dashboards to track training effectiveness using key performance indicators (KPIs) such as time-to-competency, quality, productivity, and attrition.

Analyzed training data to identify root causes of performance gaps, driving continuous improvement initiatives across various programs.

Reduced training rework and overall costs by 6% through strategic process simplification and content optimization.

Facilitated instructor certification and train-the-trainer programs, efficiently scaling learning delivery to meet organizational demands.

Partnered with senior stakeholders across Operations, HR, L&D, Safety, and Compliance to identify skill gaps and launch targeted learning interventions.

Led enterprise training initiatives for EPIC Games, focusing on improving service adoption, operational readiness, and process efficiency.

Collaborated closely with clients and internal stakeholders to assess training needs and facilitate rapid onboarding and integration of services.

Directed, coached, and mentored a team of 14 trainers across multiple regions, providing performance feedback and development support to ensure consistent training delivery.

Planned and executed cross-vendor training programs across APAC and EMEA, ensuring alignment with regional requirements and business objectives.

Collaborated with cross-functional stakeholders to drive process improvements, generate innovative training solutions, and ensure compliance with current policies and standards.

Partnered with Subject Matter Experts (SMEs) to establish learning academies, developing knowledge articles, training videos, and structured learning modules.

Delivered a Lean process improvement project to optimize LMS categorization, resulting in a 20% reduction in Average Handle Time (AHT) and a 15% improvement in overall operational efficiency.

Utilized Trello as the primary project management tool to plan, track, and deliver training initiatives, demonstrating strong project coordination and execution skills.

Led governance of end-to-end process training for new hires and floor associates, actively supporting New Hire Orientation (NHO), onboarding, and readiness programs.

Developed and executed training plans aligned with business requirements, maintaining regular communication with clients and cross-functional stakeholders while incorporating policy updates.

Evaluated training effectiveness during Nesting and On-the-Job Training (OJT) phases, implementing performance metrics and feedback mechanisms to drive continuous improvement.

Managed in-house training operations, including Train-the-Trainer (TTT) programs, real-time floor support, mentorship, and people management.

Oversaw, coached, and developed a team of 18 trainers supporting multiple workflows and business processes.

Played a key role in planning and executing a large-scale ramp-up of 315+ FTEs, delivering 100% on-time training readiness in alignment with client commitments.

Led a continuous improvement initiative that reduced operational errors by ~9% and improved overall quality performance.

Conducted detailed reviews of websites, advertising creatives, and video content to ensure compliance with established content guidelines, quality standards, and accuracy requirements.

Analyzed operational and quality data to identify trends and patterns, contributing to significant process optimization and efficiency improvements.

Acted as a primary point of contact for team inquiries, providing timely updates and ensuring clear, effective communication across stakeholders.

Prepared and distributed weekly performance and progress reports, highlighting key insights, trends, and business metrics for leadership and stakeholders.

Monitored daily workflows, managed resource allocation, addressed shift coverage issues, and resolved operational escalations, ensuring smooth team operations.

Consistently met or exceeded business KPIs, including Service Level Agreements (SLA), production targets, and quality benchmarks.

Ensured strict adherence to Standard Operating Procedures (SOPs) and management directives to maintain task quality and compliance.

Contributed actionable recommendations to support continuous improvement initiatives across the project.

Coordinated plant maintenance and shutdown activities across departments, ensuring operational compliance and efficiency.

Analyzed quality reports and implemented corrective actions to consistently meet production specifications.